Shipping & Returns

We aim to get your tasty goodies out to you as soon as possible and we dispatch all parcels the next working day at the latest of the order having been placed.

We will keep you up to date via e-mail when your order is dispatched. You should also receive an e-mail from our courier, Royal Mail, to advise you of expected delivery.

If you’ve got a Chomp & Chew account, please make sure your address details are up to date so that we can deliver your order correctly.

Standard delivery charges for England & Wales are detailed below.

Delivery cost

Orders under £40 – £4.20

Orders equal to or over £40 – FREE

Additional delivery charges may apply to deliveries in Northern Ireland and non UK mainland addresses. Please contact us prior to order if in doubt as we are happy to help where we can.

All parcels are shipped with Royal Mail using their Tracked 48 service, which means the parcel should be delivered within 2 business days. If Royal Mail is unable to deliver your parcel, it is returned to their delivery office and you need to either collect it or re-arrange its delivery. A red card is left to notify you of this change. Should you have not received your parcel within 14 days of the despatch e-mail, please get in touch. If the parcel is retuned to us and you would like us to re-send it, additional delivery charge will apply.

Royal Mail automatically sends e-mails and/or text messages informing you of the delivery progress. Please make sure that you have provided the correct e-mail address and telephone number on your order. Occasionally these e-mails can end up in the junk folder; should you not have received a notification within 2 business days of your order, please check your junk folder.

If you require Next Day delivery (Tracked 24 service), please click on the link here and add it to your basket before completing your purchase. Please drop us an e-mail or give us a call to ensure we received your order.

Alternatively, please give us a call on 01432 598 438. Next day delivery will incur an additional £4.50 charge. Please note that you need to place your order by 15:00 to receive it the next day.

Please note that during Royal Mail strike action, the Tracked 24 service doesn’t mean next day delivery, however, it is a prioritised service and will result in faster delivery time.

Returns Policy

Thank you for your purchase. We hope both you and your woofer are happy with the item(s) received. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

Incorrect or Missing Items

If we have sent you an incorrect item, please notify us by emailing bernadett@chompandchew.co.uk as soon as possible and we will advise you on the next step.

If an item is missing from your order, please get in touch and send us a copy/photo of your despatch note accompanying your order. Please note we cannot re-send or issue you a refund without a copy of the despatch note.

Exchange/Refund

We hope your woofer is totally in love with the items received and he/she is busy chomping away on some delicious chews and giving you some much-needed peaceful time. However, should this not be the case, you are welcome to return the item(s) to us within 14 days of receipt. We are happy to offer you either an exchange, a refund, or store credit. Please note that returned items must be in their original packaging, complete and in perfect condition. 

When returning items, please obtain a proof of posting as we cannot accept responsibility for parcels lost in transit. Please use appropriate parcel protection when returning an item to us as we cannot accept liability for returned packages damaged during their journey back to us. Please note that delivery charges are non-refundable if you’ve simply changed your mind with regards to your purchased items. 

Please remember to include a note in your parcel detailing your name and address, order number, reason for return and preferable compensation method (exchange, refund or store credit).

Damaged Item(s)

We take appropriate care to ensure that your parcel reaches you in perfect condition, however, should not this be the case, please get in touch.

Subscription

Products are automatically delivered each month on the date you first placed the order. You can easily skip a month if needed or cancel the subscription any time without any obligation. You cannot change your subscription to a different box, so please just cancel the current one and take out the new one on the box you’d like to change to. In this instance please speak to us so that we can advise you the most appropriate box for your dog.

If you’d like to add a one-off item to your upcoming subscription, please get in touch and we can easily arrange this for you.