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Please contact us if you have any questions regarding an order or the products we sell.
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Address
Chomp & Chew Ltd
Unit 4 Wynnes Business Park
Hope under Dinmore
HR6 0PX
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Loyalty Program
At Chomp & Chew we like to reward our loyal customers, so we offer various ways to earn reward points. Your collected points allow you to climb our VIP tiers for access to exclusive rewards and perks. Plus, you can redeem your points for discounts.
How it works
Earn points & perks by being part of our loyalty program!
Ways to earn
Earn points for selected actions, and turn those points into pawesome rewards!
How to redeem
Redeem your points at checkout to claim your discount.
Frequently Asked Questions
Explore this section to find answers to FAQs about our loyalty program.
When redeeming points, our minimum purchase policy of £10 will apply on all rewards.
Submission of reviews and photos are each limited to once per month. Photos submitted are ideally of your dog enjoying one of our products but if you have some great shots that you just want to show off, we are happy to see them too.
Annual and bi-annual vouchers will be provided via email on the last day of January and the last day of June where applicable.
Only one entry reward per customer per tier is permitted. Re-entering a tier does not entitle you to a second entry reward.
Demotion to the previous tier will occur if no orders are placed in a six month period. You will be notified via email 7 days prior to demotion.
Points are rewarded when orders are updated as paid, and revoked when orders are updated as refunded.
Points are not rewarded for shipping.
Only one coupon/reward/discount code can be used per order.
Points are added to the account at the end of the month, unless automatically applied after payment.
You cannot redeem your points on a subscription. You will need to place a separate order to redeem them.