When redeeming points, our minimum purchase policy of £10 will apply on all rewards.

Submission of reviews and photos are each limited to once per month. Photos submitted are ideally of your dog enjoying one of our products but if you have some great shots that you just want to show off, we are happy to see them too.

Annual and bi-annual vouchers will be provided via email on the last day of January and the last day of June where applicable.

Only one entry reward per customer per tier is permitted. Re-entering a tier does not entitle you to a second entry reward.

Demotion to the previous tier will occur if no orders are placed in a six month period. You will be notified via email 7 days prior to demotion.

Points are rewarded when orders are updated as paid, and revoked when orders are updated as refunded.

Points are not rewarded for shipping.

Only one coupon/reward/discount code can be used per order.

Points are added to the account at the end of the month, unless automatically applied after payment.

You cannot redeem your points on a subscription. You will need to place a separate order to redeem them.

Only points earned via actions contribute to your tier progress. For example, points from placing an order or submitting a photo. However, bonus points (such as the entry reward of 15 bonus points for joining the Young Puppy tier) do not count towards tier progress. Bonus points are for order discounts only. The progress bar in your rewards widget and profile page reflect the number of action points you've earned, and how many more you need to reach the next tier. This means your points total will not match the progress bar if you have received bonus points, as it is based on action points alone.