Shipping policy
Shipping & Returns
We aim to get your tasty goodies out to you as soon as possible and we dispatch all parcels the next working day at the latest of the order having been placed.
We will keep you up to date via e-mail when your order is dispatched. You should also receive an e-mail from our courier, Royal Mail, to advise you of expected delivery.
If you’ve got a Chomp & Chew account, please make sure your address details are up to date so that we can deliver your order correctly.
Standard delivery charges for England & Wales are detailed below.
Delivery cost
Orders under £40 – £4.20
Orders equal to or over £40 – FREE
Additional delivery charges may apply to deliveries in Northern Ireland and non UK mainland addresses. Please contact us prior to order if in doubt as we are happy to help where we can.
All parcels are shipped with Royal Mail using their Tracked 48 service, which means the parcel should be delivered within 2 business days. If Royal Mail is unable to deliver your parcel, it is returned to their delivery office and you need to either collect it or re-arrange its delivery. A red card is left to notify you of this change. Should you have not received your parcel within 14 days of the despatch e-mail, please get in touch. If the parcel is retuned to us and you would like us to re-send it, additional delivery charge will apply.
Royal Mail automatically sends e-mails and/or text messages informing you of the delivery progress. Please make sure that you have provided the correct e-mail address and telephone number on your order. Occasionally these e-mails can end up in the junk folder; should you not have received a notification within 2 business days of your order, please check your junk folder.
If you require Next Day delivery (Tracked 24 service), please click on the link here and add it to your basket before completing your purchase. Please drop us an e-mail or give us a call to ensure we received your order.
Alternatively, please give us a call on 01432 598 438. Next day delivery will incur an additional £4.50 charge. Please note that you need to place your order by 15:00 to receive it the next day.
Please note that during Royal Mail strike action, the Tracked 24 service doesn’t mean next day delivery, however, it is a prioritised service and will result in faster delivery time.

